Terms of Use


Tinkle Friend Confidentiality Promise

Confidentiality means not telling anyone the things you share with Tinkle Friend. You can trust us that we’ll keep the information private. Only when we are worried about you and your safety or someone else’s safety, then we will need to tell someone.

The information that you share with Tinkle Friend on this site is kept confidential. This means that it will not be revealed to any third party irrelevant to the chat. However, in the event that you are in a situation involving self-harm, suicide, violence or any other situation which is harmful to yourself or to those around you, Tinkle Friend reserves the right to disclose your information to other parties in order to help you. These other parties could be your school authorities such as a teacher, school counsellor, principal or your parents, other family members or the police. Thus, all calls and chats are recorded for the purpose of follow-up.

Privacy Policy

What do we use the information for?

We use your information to help us support you in the best way we can.

All calls and chats on Tinkle Friend helpline and online chat are also recorded for the purposes of service evaluation, training, advocacy, and/or research purposes by Singapore Children’s Society; you remain anonymous and your identity will be kept hidden. Understanding the types of things affecting young people helps us to improve our service.

When you visit Tinkle Friend website, our web measurement tools record anonymous information for statistical purposes only, including your traffic patterns through our site.

Scope of Service

Tinkle Friend is a national toll-free helpline and chatline for all primary-school-aged children in Singapore, offered by the staff and volunteers of Singapore Children’s Society. Tinkle Friend provides support, advice, and information to lonely and distressed children, especially in situations when their parents or main caregivers are unavailable.

Tinkle Friend is however not intended to replace therapy for mental health issues and does not provide assessment and diagnosis of mental health conditions. It also does not intend to replace in-depth face-to-face counselling for emotional issues. If you are in a crisis, or require emergency help, all efforts will be taken by Tinkle Friend to seek further help for you. These efforts will come in the form of disclosing your information to the appropriate parties and/or referring you to the appropriate agencies. In such situation when you are in crisis, please contact the Police (999) or Samaritans of Singapore (SOS) at 1800-221-4444 (24 hours).

Your Responsibility

Tinkle Friend is a service provided to support children who are lonely or who are in distress. Therefore, it is very much hoped that you represent yourself as honestly and as accurately as you are comfortable with. We urge that you do not impersonate anyone else when chatting with Tinkle Friend. You will be responsible for any action you take or decision you make as a result of participating in the Tinkle Friend helpline or chatline service and will not hold Tinkle Friend responsible for your actions or decisions.

Copyright Restrictions

All rights reserved; no part of this website, including information, images, photos, logos, names and icons may be copied, republished, posted, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders (Tinkle Friend@Singapore Children’s Society).

Documents on the site may not be downloaded, altered or adapted for any purpose except for personal, non-commercial use.

BUZZ TINKLE FRIEND is a quarterly publication by Singapore Children’s Society. The articles, opinions or comments in BUZZ Tinkle Friend are those of the contributors and are not necessarily those of Singapore Children’s Society or its management. Copyright is held by Singapore Children’s Society. All rights reserved. Reproduction in whole or in part without permission is prohibited. All information is correct at the time of printing.